Refund & cancellation policy

Cancelling an order

You can cancel any order that has not yet been dispatched. Email or call us with your order number and we will cancel it and refund any payment already taken. Details are on the contact page.

Once an order has been dispatched it cannot be cancelled — refuse the delivery or return the item under the returns section below.

Returns

We accept returns within [TODO: return window, e.g. 7 days] of delivery, provided the item is:

• unused and in the condition you received it
• in its original packaging with all accessories, manuals, and free gifts
• accompanied by the invoice or order number

What we cannot accept back

• items damaged by misuse, accident, or unauthorised repair
• products with a broken or removed manufacturer seal, where sealed on arrival
• custom PC builds and assembled configurations, unless the item arrived faulty or was not what you ordered
• items missing serial numbers or original packaging

Faulty, damaged, or wrong items

If an item arrives damaged, faulty, or is not what you ordered, tell us within [TODO: damage reporting window, e.g. 48 hours] of delivery with photographs. We will arrange a replacement or a full refund including any shipping you paid. You pay nothing to return an item that was our error.

Return shipping

For a change-of-mind return, return shipping is [TODO: who pays return shipping on a change-of-mind return]. For a faulty or incorrect item, we cover it.

Refunds

• Refunds are issued to the original payment method. We cannot refund to a different account or card.
• Online payments: the refund is initiated within [TODO: refund initiation time, e.g. 3 business days] of us approving the return, and typically reaches your account in 5–7 business days depending on your bank.
• Cash on Delivery orders: refunded by bank transfer to an account you nominate, on the same timeline.
• Where a return is approved but shipping was charged and not our error, the shipping charge is not refunded.

Warranty claims

Manufacturer warranties are honoured by the brand’s service network. We will help you raise a claim, but repairs and replacements under warranty are handled by the manufacturer and are separate from this returns policy. Warranty period: [TODO: warranty handling terms].

How to start

Email us the order number and what went wrong, with photographs where relevant. See the contact page. We reply within [TODO: support response time, e.g. 1 business day].